Here you will find a range of frequently asked questions about how to use our Insights dashboard. You also be able to find the answers to common questions for each individual section in it's own article:
Can data from my Insights dashboard be exported?
Can data from my Insights dashboard be exported?
Yes, you can export your show data by selecting the "Export CSV" button, which is available on the separate tabs within the Insights dashboard. Once you click the "Export" button, a .csv file containing the data you have selected will automatically download to your computer.
A .csv file, or "comma-separated values" file, is a simple form of spreadsheet that can be opened in software such as Excel or Numbers (on Mac), or even in online tools like Google Sheets. There are various online resources and articles that can assist you in using this data with your preferred software.
Are there other platforms where I can see data about my show and audience?
Are there other platforms where I can see data about my show and audience?
There are podcast player platforms like Apple Podcasts and Spotify offer further analytics specific to listens through their platform.
To access your podcast's Apple Podcasts dashboard, log in to the Podcasts Connect you created when you submitted your podcast to them.
To access your podcast's Spotify dashboard, you need to sign up to the Spotify for Podcasters service:
You will first need to have an active Spotify account. If you To sign up, go to www.spotify.com/signup.
Also ensure the email address you’ve provided under the podcast’s General Settings is correct. Spotify will use this email address to confirm you are the owner of your RSS feed. In Create, go to Settings, then scroll down to RSS Settings to find or change your email address.
Then sign up to Spotify for Podcasters at podcasters.spotify.com. You will be sent a verification code by email to confirm your ownership of the show.
It's important to note that you will need to 'unmask' your e-mail to do this, which means making it public available in your show feed. Read about how to do that here.
If I migrate my show to Acast from another hosting platform, am I able to import my analytics as well?
If I migrate my show to Acast from another hosting platform, am I able to import my analytics as well?
Unfortunately it is not possible to import or upload historical download data from other hosting platforms when you move over to Acast. The reason for this is data integrity - we want to make sure that all the data in our system has been correctly processed and filtered.
Acast receives a lot of raw download data from platforms that needs to be filtered and processed to ensure it is accurate. The filters we use are an industry standard, meaning everyone is expected to do it the same way across podcasting. However, because we cannot guarantee that this has been by other hosting platforms to our high standards, we cannot add this into our own databases for use in your Insights dashboard.
Most hosting platforms provide options to download data exports when leaving the platform, and we recommend doing this before you leave to ensure you can refer back to it if needed. We take accurate data very seriously at Acast, and provide a broad array of data to analyse in the Insights dashboard.
Can I see how many subscribers I have in the Insights dashboard?
Can I see how many subscribers I have in the Insights dashboard?
The way subscribers can sign up and follow your show differs from platform to platform, which is why this data is not sent back to Acast and therefore not visible in your Insights dashboard. Subscriber information is recorded by the podcast players and apps in their own separate systems and is not visible to hosting platforms.
For Apple Podcasts and Spotify, you can access their own dashboards to see this data - read how to do this here.
In what time zone are my downloads being reported?
In what time zone are my downloads being reported?
Download data in the Insights dashboard is all reported in the same time zone. This means we can make sure you are pulling the same overview data no matter where you or your team mates are located.
Are YouTube views available in the Insights dashboard?
Are YouTube views available in the Insights dashboard?
We do not show YouTube views in the Insights dashboard, as this data is not sent to us by the platform. As video views are counted differently than podcast downloads, it would not be a good representation to compare them. YouTube counts one view when the following criteria has been met:
A user intentionally initiates the watching of a video.
The user watches it on the platform for at least 30 seconds.
An episode download on the other hand is counted when at least 60 seconds of the episode has been consumed. This is why we recommend being careful when trying to directly compare these numbers when trying to understand your audience.