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Deezer troubleshooting

Solutions to frequently asked questions regarding Deezer.

Updated over 8 months ago

My latest episode isn't available on Deezer

While your podcast is available on Deezer, you might encounter days when the latest episode isn't yet available on the platform.

If your episode was picked up by other podcast platforms, it means it has been successfully published and that Deezer simply didn't process the update from your feed yet.

If it has been more than a day and your episode is still not available at Deezer, please reach out to them explaining that your latest update hasn't been picked up, mentioning your RSS feed, at support@deezer.com.


My Deezer integration says "Disabled" on Acast, how do I resume distribution?

If you disabled your distribution from the Distribution tab on Acast for your podcast, Acast isn't able to make it "Active" again.

The podcast is still available at Deezer but in a hidden state that only Deezer support can help revert. Their team can be contacted at t support@deezer.com to resume showing the podcast on the platform.

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