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Why can't I access my Acast+ listener account?
Why can't I access my Acast+ listener account?
First step troubleshooting for listeners unable to log in or see their subscription
Arlin Bibat avatar
Written by Arlin Bibat
Updated over a week ago

If you have not yet added the feed to your listening app and need help, please follow these instructions.

Or, if you've found yourself unable to log into your Acast+ account, there may be a simple solution.

When you first signed up, which method of login did you use?

For instance, if you created your account using an Apple ID login, you'll need to use that method moving forward. Attempting to use another login provider (say, your Google account or email address and password), you will see a message indicating there are "You have no content".

Login is case sensitive has a case-sensitive login. If when you signed up you capitalized or didn't capitalize the first letter of your email address, you'll need to sign in with the correct capitalization moving forward.

Resetting your password

If you're still unable to log into your account, try changing your password by clicking "Forgot Password?". here you will be prompted for your email address. If you don't see an email within a few minutes, please check your spam. Remember, our system is case-sensitive. Therefore, you may not receive an email if the wrong capitalization was made in resetting your password.

If this still doesn't work for you, our support team should be able to assist you. Please contact our support team in the Intercom chat, and we will happily look to see what might be causing the issue.

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