Here's some troubleshooting actions to take, when the Acast app is suddenly stopping to play an episode your are currently listening to.

My app stops playing when I lock my screen?

Is your device on battery-saving mode? If so, please turn it off:

  1. Go to your smartphone's "Settings"

  2. Click on "Apps & notifications"

  3. Click on "Advanced" (can also be called "Battery usage")

  4. Click on "Special app access"

  5. Click on "Battery optimization"

  6. Find the Acast app and make sure to disable/enable the app to play in the background

Please note that the terminology can differ between devices, but look for Apps / Battery Optimization in your Settings page.

Other possible causes

If you have tried the above steps but it's still turning off, please take a look at these workarounds:

  1. Are “Notifications" allowed for the Acast app in your device Settings? If not, please allow notifications for the Acast app.

  2. Are you playing the episode with a good network connection? If you have a spotty connecting, this can cause playback issues when listening to episodes. If possible, please use a different Wi-Fi network or use cellular data instead.

If none of the above steps helps, please reach out via the chat and we will take a look.

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